Everything that protects you on Tamreen. In Arabic and English.
Tamreen connects athletes with licensed coaches, nutritionists, and physiotherapists across Kuwait and the GCC. This Legal Center is where we publish every rule that governs that relationship: how we handle your data, how payments and refunds work, what health risks you should know, and what we — and our Service Providers — are responsible for.
Read the relevant document before using Tamreen. Every material change is logged in the Changelog.
Start with the documents that apply to you.
I'm a Coach
Start with the Service Provider Agreement, Acceptable Use Policy, and Community & Anti-Harassment Policy.
I'm a Nutritionist
Focus on Ministry of Health licensing, the Nutrition Disclaimer, and per-Program health acknowledgments.
I'm a Physiotherapist
Ministry of Health licensing, the Physiotherapy Disclaimer, and professional indemnity expectations.
Every document is published in Arabic and English.
Terms and Conditions
The core agreement: accounts, Platform use, Subscriptions, governing law, dispute ladder, indemnity, force majeure, severability, modification, and termination.
Privacy Policy
Data collection and use, lawful basis under the CITRA Data Privacy Regulation, sensitive data, international transfers, 72-hour breach notification, and our data protection contact.
Health & Fitness Disclaimer
Emergency instruction (call 112), separate disclaimers for fitness, nutrition, and physiotherapy, and a per-Program health acknowledgment for higher-risk Programs.
Payment & Refund Policy
Billing, renewals, three-day refund window for new Subscriptions and new Program purchases, 30-day price-change notice, future GCC tax handling, currency clarity, and chargeback procedures.
User Consent
Granular, independent consents for registration, sensitive data, per-Program health acknowledgment, parental consent, cookies, and access to your Consent Records.
Service Provider Agreement
Commissions, Platform fees, Ministry of Health licensing, provider indemnity, code of conduct, professional insurance, and KYC requirements.
Cookie & Tracking Policy
Essential cookies, local storage, analytics, tracking options, the granular consent banner, and consent log records.
Acceptable Use Policy
What you can and cannot do on the Platform — for both athletes and Service Providers — and the consequences of breach.
Community & Anti-Harassment
Rules for respect and safety in messaging and content, the reporting flow, and our enforcement actions.
Minors & Parental Consent
Age tiers, the verified parental consent flow for ages 12–15, allowed Programs, and withdrawal rights.
IP Takedown Policy
How to report intellectual property infringement, our takedown process, and the counter-notice for Service Providers.
Accessibility Statement
Our commitment to WCAG 2.2 AA, the current state, known gaps, and how to report accessibility issues.
Trust & Safety
How we verify Service Providers, how we handle reports, and how we protect your data and your account.
Changelog
A full version history for every document, with a summary of changes and the effective date.