TRUST & SAFETY
Effective Date: 29 May 2026 · Document Version: 1.0
In 60 seconds. Tamreen does five things to earn your trust: we verify Service Providers, screen Programs, secure your data, give you tools to report problems, and act fast when something goes wrong. This page explains how each one works in practice.
1. Service Provider verification
Every Service Provider on Tamreen completes onboarding before going live. Onboarding includes: identity verification (Civil ID or government-issued ID); professional credential check (certifications, degrees, and, for nutritionists and physiotherapists, Ministry of Health licenses); a bio and Program review; and acceptance of the Service Provider Agreement, Acceptable Use Policy, Community and Anti-Harassment Policy, and KYC for payouts. Verification badges shown on a profile reflect the latest verified status.
2. Program screening
Programs are reviewed for safety, accuracy, and brand fit before publication. Programs that target high-risk audiences — minors, postpartum, post-surgical recovery, or eating-disorder history — receive additional review and may require a per-Program health acknowledgment from Users at purchase. Misleading claims, unlicensed medical advice, and unsafe progressions are removed.
3. Data and account security
Tamreen uses encryption in transit and at rest, role-based access controls, security logging, vendor security reviews, and incident-response procedures. Card data is handled by MyFatoorah and is not stored on Tamreen's servers. For your Account, we recommend a strong unique password, 2-step verification where offered, and prompt notification of suspected unauthorized access to support@Mytamreen.com. Data breaches that pose a risk to your rights are notified to you and to CITRA within 72 hours, in line with the Privacy Policy.
4. Reporting tools
You can report problems through several channels: the in-Platform report button on profiles, Programs, and messages where available; legal@Mytamreen.com for legal, safety, IP, and privacy issues; and support@Mytamreen.com for general support and billing. In an emergency, call 112.
5. How we act
We aim to acknowledge reports within two (2) business days, respond to urgent safety reports within twenty-four (24) hours, and resolve non-urgent reports within ten (10) business days. Enforcement options range from a warning to permanent termination, including immediate suspension for severe safety risks. Our enforcement principles are: protect Users first; act proportionately; document everything; respect privacy; and allow appeals.
6. Transparency
Tamreen plans to publish an annual transparency summary covering verified Providers, reports received, enforcement actions taken, refunds issued for safety reasons, and any government data requests. The first summary is scheduled for the first calendar quarter following the public launch of the Platform.
7. Questions
If you have a question about Trust and Safety that this page does not answer, email legal@Mytamreen.com.