ACCEPTABLE USE POLICY

Effective Date: 29 May 2026 · Last Updated: 29 May 2026 · Document Version: 1.0

In 60 seconds. Tamreen is a marketplace for fitness, nutrition, and physiotherapy services. You can use it to train, learn, coach, and grow. You cannot use it to harass, defraud, infringe, hack, evade payment, practice without a required license, or push interactions off-Platform to avoid our protections. We act on reports quickly and our decisions are appealable.

1. Who this applies to

This Acceptable Use Policy applies to every User, Service Provider, parent or guardian, and visitor who accesses the Tamreen mobile app, website, or related services. It supplements the Terms and Conditions, the Service Provider Agreement, the Community and Anti-Harassment Policy, and any in-Platform consent flows.

2. Prohibited conduct (all Users)

You must not:

• Use the Platform for any unlawful, fraudulent, deceptive, or harmful purpose;
• Submit false identity information, impersonate another person, or create multiple Accounts to evade restrictions or abuse promotions, trials, or refunds;
• Share, sell, lend, or sublet your Account, or access another User's Account without permission;
• Harass, threaten, stalk, intimidate, discriminate against, or sexually solicit any other User or Service Provider;
• Upload or share Content that is defamatory, obscene, sexually explicit, hateful, violent, infringing, or harmful to minors;
• Upload or share another person's personal data, photos, or health information without their permission;
• Hack, scrape, reverse-engineer, decompile, probe vulnerabilities, run automated scripts, or interfere with the Platform's security, availability, or integrity;
• Bypass payment, security, age, geo-fence, or rate-limit controls;
• Take Platform transactions off-Platform to evade fees, taxes, refund rules, safety controls, or our records;
• Use the Platform to send spam, unsolicited marketing, chain messages, or phishing;
• Use the Platform to recruit Users for unrelated services, MLM schemes, or off-Platform paid coaching;
• Use the Platform from a country, or in a way, that violates Kuwaiti sanctions, export-control, or anti-money-laundering laws.

3. Additional rules for Service Providers

In addition to Section 2, Service Providers must not:

• Operate without all licenses required by the Kuwait Ministry of Health or any applicable GCC licensing authority for the services they offer;
• Provide medical diagnosis, treatment, or prescriptions beyond their licensed scope of practice;
• Push supplements, products, or services with an undisclosed commercial interest;
• Solicit Users for off-Platform paid coaching, services, or relationships using Platform contacts;
• Copy, resell, or rebrand another Service Provider's Content as their own;
• Mislead Users about credentials, experience, certifications, results, or testimonials;
• Promise specific medical, body composition, performance, or weight outcomes that cannot be guaranteed;
• Share a User's Fitness and Wellness Data outside the Program for which the User consented.

4. Reporting violations

Report a suspected violation to legal@Mytamreen.com with the Account name, a description of the conduct, screenshots or links if possible, and the date and time. Reports may be anonymous where permitted. Tamreen acknowledges receipt within two (2) business days and aims to provide an initial response within ten (10) business days.

5. Enforcement

Where Tamreen reasonably believes this Policy has been breached, it may, depending on severity: issue a warning; remove or hide Content; restrict messaging or feature access; require additional verification; pause payouts pending investigation; suspend or terminate the Account; withhold or claw back refunds, fees, or commissions; report the matter to a regulator or law-enforcement authority; and pursue legal remedies. Severe breaches (including child-safety violations, fraud, unlicensed health practice, or threats of violence) may result in immediate termination without prior notice.

6. Appeals

If your Account is suspended or terminated, you may appeal by emailing legal@Mytamreen.com within thirty (30) calendar days of the enforcement decision, with any evidence you wish Tamreen to consider. Tamreen will provide a final written response within fifteen (15) business days.

7. Changes to this Policy

Tamreen may update this Policy from time to time and will notify Users of material changes in line with the Terms and Conditions. The current version is published at the top of this document and tracked in the Changelog.